How to Use the Focus Controls

In each provider’s view of the control panel, they will have the options shown in the photo below. To bring up the focus controls, you will need to click on the three dots in the bottom right corner of the patient's video tile. This will bring up the focus control menu. These options will control the patient’s view and permissions. You can lock the patient from hanging up, seeing themself, hiding their camera, turning off their mic, chatting in, or hiding their ability to screen share. Please note that due to privacy concerns, if you turn off a client’s camera or microphone, only the client can turn them back on. Please note that if there are multiple patients on a call, you will need to edit the controls on each patient's video tile.